my DMG MORI
The new customer portal – Your Online Service Manager
The new free of charge customer portal my DMG MORI provides fast, direct contact, independent of the machine, to the DMG MORI service experts, including a status overview of ongoing activities and access to all documents.
my DMG MORI: The new customer portal
my DMG MORI – Your Online Service Manager
MORE SERVICE
Faster help thanks to online service requests
- No waiting: Simple online description of the problem
- Prepopulated service requests: Include machine details, photos or videos
- Immediate processing: The “correct” service expert prioritizes the request
MORE KNOWLEDGE
Live status and all documents digitally available
- Complete machine history: All events related to the machine can be systematically called up
- All documents are digital: Library for technical and commercial documents available
- Real-time access to the process status: More transparency for service and spare part requests
MORE AVAILABILITY
Available on CELOS, mobile devices and PCs
- Free access 24/7: From anywhere at any time
- On every device: Computer, smartphone or via CELOS
- Your portal, your rules: The customer determines who sees what
my DMG MORI App
The features at a glance
- Machine details: All important details about your machine
- New service requests: Online service requests with photos & videos
- Order details: Track & trace the current satus of your requests at any time
Please note that for use an initial registration on myDMGMORI.com is required.