NETservice

The new benchmark for remote services in the machine tool industry.

The NETservice has been specially developed to meet the high demands of machine tool customers - particularly when it comes to the maximum data security provided by NETservice. Another plus is the multichat function, where operators, service experts and other personnel can respond within the direct communication network and find common solutions to service issues. Available as an option, the SERVICEcamera is also an added benefit, as it’s already preconfigured and works perfectly with NETservice in Plug & Play mode.

Remote-Service

Remote-service with camera support and multi-user conference

1. MULTI-USER CONFERENCE
Operators, service experts, service technicians and other staff can respond within the communication network

2. SERVICEcamera
Sends real-time images allowing targeted support during operation and maintenance of your machine

3. WHITEBOARD
The whiteboard acts as a digital sketch pad for conference members. They can share and edit photos, screen shots and circuit diagrams with each other (e.g. highlight, circle or underline)

4. MULTI-USER CONFERENCE
In Chat, any text messages are immediately sent to all conference members via instant messaging

SERVICEcamera
  • Direct livestream to hotline via NETservice
  • Plug-and-Play function thanks to preconfiguration for IoTconnector​​​​​​​
  • Quick and secure 5G WiFi transmission
  • Splashproof housing
  • Integrated magnet for mounting camera
  • Integrated light and laser pointer
USE CASES SERVICEcamera
Camera-assisted service support
Online training
Process optimisation via images and sound

Camera-assisted service support

  • Potential problems can be solved and identified more quickly via visual support
  • Any further action, such as ordering spare parts, can be identified and taken straight away
  • Due to the large range of applications and the flexibility of the SERVICEcamera around the machine, the solution quota increases by a multiple.

    Example: Input and output signals can be detected immediately by looking into the control cabinet

Online training

  • Troubleshooting options and training on peripherals such as e.g. automation solutions

  • Online instructions for independent maintenance of your machine

Process optimisation via images and sound

  • Just taking a look at a workpiece’s surface using the camera often helps our experts to solve your problem over the phone

  • Livestream of CNC-control in combination with the SERVICEcamera guarantees targeted support with CNC programming

CUSTOMER REFERENCES
A / S Rolf Schmidt Industri Plast
Seriomould Srl

A / S Rolf Schmidt Industri Plast

Increased machine availability and lower service costs

“The use of SERVICEcamera makes quick and accurate identification and problem solving possible. If necessary, experts from the relevant DMG MORI production plants can be involved. Many faults can be remedied in this way, meaning that we don’t need a service engineer on site at all in an ideal case.“

Flemming Andreassen, Managing Director A / S Rolf Schmidt Industri Plast
Jesper Lyngsø, Production Manager

Highlights

  • DMU 50 3rd Generation with NETservice & SERVICEcamera


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Seriomould Srl

Error analysis in seconds thanks to NETservice

"The multi-user conference of the NETservice with real-time images enables an effective remote service. The SERVICEcamera transmits live images from the machine directly into the chat and relevant parts of the image can be marked. In this way, it is possible to determine which spare parts are required."

Mario Bettineschi, Managing Director Seriomould

Highlights

  • 11 Machine tools from DMG MORI
  • DMU 50 with NETservice & SERVICEcamera


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DMG MORI NETservice: The new benchmark for remote services in the machine tool industry
DIGITAL MANUFACTURING PACKAGE

DMG MORI offers existing customers the Digital Manufacturing Package for simple and fast entry into digitization with five coordinated products.​​​​​​​

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HIGHLIGHTS

1.    DMG MORI Connectivity: Networking of DMG MORI & selected 3rd party machines
2.    CELOS: PLC-independent update from every existing CELOS Version
3.    Messenger: Status of connected machines at a glance
4.    my DMG MORI – Customer Portal: Continuous service optimization for DMG MORI
        machines
5.    NETservice: Direct remote communication with the DMG MORI Service

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