NETservice

The new benchmark for remote services in the machine tool industry.

The NETservice has been specially developed to meet the high demands of machine tool customers - particularly when it comes to the maximum data security provided by NETservice. Another plus is the multichat function, where operators, service experts and other personnel can respond within the direct communication network and find common solutions to service issues. Available as an option, the SERVICEcamera is also an added benefit, as it’s already preconfigured and works perfectly with NETservice in Plug & Play mode.

Remote-Service

Remote-service with camera support and multi-user conference

1. MULTI-USER CONFERENCE
Operators, service experts, service technicians and other staff can respond within the communication network

2. SERVICEcamera
Sends real-time images allowing targeted support during operation and maintenance of your machine

3. WHITEBOARD
The whiteboard acts as a digital sketch pad for conference members. They can share and edit photos, screen shots and circuit diagrams with each other (e.g. highlight, circle or underline)

4. MULTI-USER CONFERENCE
In Chat, any text messages are immediately sent to all conference members via instant messaging

SERVICEcamera
  • Direct livestream to hotline via NETservice
  • Plug-and-Play function thanks to preconfiguration for IoTconnector​​​​​​​
  • Quick and secure 5G WiFi transmission
  • Splashproof housing
  • Integrated magnet for mounting camera
  • Integrated light and laser pointer
USE CASES SERVICEcamera
Camera-assisted service support
Online training
Process optimisation via images and sound

Camera-assisted service support

  • Potential problems can be solved and identified more quickly via visual support
  • Any further action, such as ordering spare parts, can be identified and taken straight away
  • Due to the large range of applications and the flexibility of the SERVICEcamera around the machine, the solution quota increases by a multiple.

    Example: Input and output signals can be detected immediately by looking into the control cabinet

Online training

  • Troubleshooting options and training on peripherals such as e.g. automation solutions

  • Online instructions for independent maintenance of your machine

Process optimisation via images and sound

  • Just taking a look at a workpiece’s surface using the camera often helps our experts to solve your problem over the phone

  • Livestream of CNC-control in combination with the SERVICEcamera guarantees targeted support with CNC programming

IoTconnector​​​​​​​


  • DMG MORI NETservice and  MESSENGER preinstalled
  • Quick and easy installation in the control cabinet via LAN cable
  • Specially preconfigured for your machine prior to delivery via the machine’s serial number
  • Standard interfaces allow data exchange between IoTconnector​​​​​​​ and CELOS APPs
  • Integrated firewall with automatic updates guarantees maximum protection for your machine
Video

DMG MORI NETservice: The new benchmark for remote services in the machine tool industry
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