NETservice

The new benchmark for remote services in the machine tool industry.

The NETservice has been specially developed to meet the high demands of machine tool customers - particularly when it comes to the maximum data security provided by NETservice. Another plus is the multichat function, where operators, service experts and other personnel can respond within the direct communication network and find common solutions to service issues. Available as an option, the SERVICEcamera is also an added benefit, as it’s already preconfigured and works perfectly with NETservice in Plug & Play mode.

Remote-Service

Remote-service with camera support and multi-user conference

MULTI-USER CONFERENCE
Operators, service experts, service technicians and other staff can respond within the communication network
SERVICEcamera
Sends real-time images allowing targeted support during operation and maintenance of your machine
WHITEBOARD
The whiteboard acts as a digital sketch pad for conference members. They can share and edit photos, screen shots and circuit diagrams with each other (e.g. highlight, circle or underline)
MULTI-USER CONFERENCE
In Chat, any text messages are immediately sent to all conference members via instant messaging

SERVICEcamera

Direct livestream to hotline via NETservice
Plug-and-Play function thanks to preconfiguration for IoTconnector
Quick and secure 5G WiFi transmission
Splashproof housing
Integrated magnet for mounting camera
Integrated light and laser pointer

USE CASES SERVICEcamera

IoTconnector

DMG MORI NETservice and MESSENGER preinstalled
Quick and easy installation in the control cabinet via LAN cable
Specially preconfigured for your machine prior to delivery via the machine’s serial number
Standard interfaces allow data exchange between IoTconnector and CELOS APPs
Integrated firewall with automatic updates guarantees maximum protection for your machine